From Monday 16^th October we are changing the way in which you access clinicians for advice and appointments. You will no longer need to call the surgery for an appointment. We are implementing a total triage model whereby you will initially be able to contact the practice via the practice website through an online form. Don’t worry if you don’t have IT access, you can call us and members of our admin team will fill it in online on your behalf.  

This change is in response to NHS England’s plan for General Practice to modernise it’s way of working due to the extreme pressure it is already under and will continue to face. We will aim to use the information provided in this online triage form to advise people how best to manage their issue. It will enable us to prioritise and allocate appointments safely and equitably with our clinical team, promote continuity of care so people where possible and necessary are managed by the same clinician. It will also allow us to make best use of other primary care services available and identify minor ailments which may be best managed by self-help or local pharmacy advise.  

Please help us by first using the NHS online websites to ensure that your problem is one that needs help from your General Practice team. There may be other advice these websites can offer you to try first. Secondly when completing the online form, provide as much information as you can about your condition in that first contact. This will then be triaged by a member of our clinical team and the most appropriate course of action and advise given. If an appointment is needed, this will be then booked, depending upon urgency either that day or later, on a different day. You will receive contact from the practice in the form of a text message or a phone call. All appointments will only be able to be booked in this way from the 16^th October.  

The link will become available on the 16^th October, more information about the form that will appear can be found here: https://support.accurx.com/en/articles/5390855-patient-support-how-to-submit-an-online-request-to-your-gp-practice 

Please continue to wear a mask if you are asked to visit the practice for an appointment and keep a safe distance from others. This keeps other vulnerable patients safe and ensures our practice team stays well and is here to help you.