Frazer Meadowcroft ‐ Business Manager Frazer Manages and coordinate all aspects of
practice finances, optimising efficiency, and financial performance, ensuring the practice
achieves its long‐term strategic objectives. Business manager is also the Practice Lead for
the development of the Primary Care Network (PCN) in Swinton.
Lorraine Townshend ‐ Practice ManagerLorraine provide support to the business manager
and is responsible for daily practice operations, overall operations and development of the
practice and Lorraine also liaises with general practitioners, nurses, physiotherapists, and
other medical practice employees to ensure they have necessary support. The role also
evaluates appointment procedures and patient services, Safeguarding, Polices and
procedures, including appointment scheduling, billing procedures, cleaning, security, and
occupational health and safety
Michelle Gilmour‐ Administration ManagerMichelle provide support to the Practice
manager in leading and managing the practice to operate as an effective working
environment. The administration manager has line management responsibility for the
medical reception team staff working on quality and safety programs identifying any
training requirements or performance issues and taking remedial action where required.
Michelle also manages research projects and addresses patient complaints in a
compassionate and timely fashion.