About our Appointments System

General Information

You can make an appointment to see any of the doctors, not just the doctor you are registered with.

Appointments with a Nurse or Assistant Practitioner

Our practice nurses and our assistant practitioners are experts in helping patients deal with long-term illnesses and conditions and helping you to keep healthy. They run a range of specialist clinics, which you can book in for at reception. They also run a travel clinic. See our clinics & services page for more details.

Appointment System Explained

In an effort to try and accommodate most patients’ appointment requests, the Practice will offer from 26th September 2011 the following type of appointments:

  • In Advance – appointments which can be booked up to 4 weeks ahead (PLEASE CHANGE THIS TO SAY: 4 – 6 Weeks)
  • On The Day – appointments which are released at 8am on that day giving availability to be usually seen the same day (depending on demand) (PLEASE CHANGE THIS TO SAY: appointments which are released at 7am online and 8am via the telephone for the same day
  • Telephone Consultations – you can request a telephone consultation with the doctor when a time will be made for the doctor to ring you back

When all the above appointments have been fully booked the doctors may be able to see additional patients if the complaint is deemed by the patient to be serious requiring prompt and emergency medical attention.

If you are given an Emergency appointment please remember you are being seen in addition to the doctor’s normal workload and that we are respecting your assessment that you have a serious or urgent problem. We would be grateful if all other non-urgent issues (such as repeat prescriptions, other medical problems, results etc.) are dealt with during normal appointments.

The standard doctor contact time per appointment is 10 minutes. If you feel that you may require longer than this, especially if you have more than one problem or you may require a gynaecological examination, please book a longer appointment. Longer appointments are automatically given to you if you request coil fittings, implants, joint injections, minor surgery, cervical smears, post natal checks, childhood immunisations, or psychosexual counselling.

Please be aware that doctors may choose to give more time when required, however, this will inevitably lead to delays and longer waiting times for other patients.

Please note that after the morning surgery the doctors visit those patients who are housebound or seriously ill and it is important that the home visits are not delayed unnecessarily.